Product Intelligence for B2B Technology Enterprises

Pulse connects product requests, support tickets, sales feedback, and customer signals, helping Product and CS teams build what matters, prioritise with confidence, and close the loop

Insights💡

Customers

ARR

Date added

Integration connection with Egnyte hangs during the connection process

Ephemeral

$18k

22 Jan 2025

GitHub integration showing only 1 out of 7 scopes connected with no user data

Stack3d Lab

$18k

22 Jan 2025

User interface fails to load after recent update

Warpspeed

$25k

15 Feb 2025

API response times exceed acceptable limits

CloudWatch

$10k

10 Mar 2025

Data sync errors occur when importing files

ContrastAI

$12k

05 Apr 2025

Mobile app crashes on startup after login

Convergence

$20k

30 Apr 2025

Insights💡

Customers

ARR

Date added

Integration connection with Egnyte hangs during the connection process

Ephemeral

$18k

22 Jan 2025

GitHub integration showing only 1 out of 7 scopes connected with no user data

Stack3d Lab

$18k

22 Jan 2025

User interface fails to load after recent update

Warpspeed

$25k

15 Feb 2025

API response times exceed acceptable limits

CloudWatch

$10k

10 Mar 2025

Data sync errors occur when importing files

ContrastAI

$12k

05 Apr 2025

Mobile app crashes on startup after login

Convergence

$20k

30 Apr 2025

Who's it for? Product Managers &
CS Teams in B2B Orgs

Turn fragmented product and customer feedback into a clear, prioritised roadmap for action.

Unify

Unify product requests, support issues, sales signals, and customer feedback

Unify

Unify product requests, support issues, sales signals, and customer feedback

Deduplicate

Identify themes, deduplicate noise, and surface root causes

App Store feedback - App performance drops at scale

Support feedback - Reports are slow for large accounts

Prioritise what actually matters

Prioritise work by ARR at risk, churn probability, renewals, and NRR impact

Dashboard customization feature req...25 mins ago

$180k

Feature update for mobile app compa...15 mins ago

$200k

Enhancement request for direct view of lice...15 mins ago

$300k

Bug report on user authentication issu...15 mins ago

$150k

Validate with customers

Validate priorities with customers via surveys and shared roadmaps

Turn Insights into Action

Push structured outputs into Jira, Linear, Notion, and downstream tools

How Pulse's Product
Intelligence Engine Works

Built for scale, speed, and cross-functional execution

Core Capabilities

Pulse brings structure, intelligence, and business context to every step of the product decision lifecycle.

Multi-source unification (Zendesk, Freshdesk, Jira, CRM, calls, Slack)

AI-driven identification, clustering, and enrichment of feedback

Prioritisation tied to revenue, churn, NPS, wins/losses, and customer segments

Backlog grooming with custom strategies (ARR-weighted, region-based, urgency-led, RICE, MoSCoW)

Roadmap creation, ownership, sprint & release tracking

External roadmap sharing, customer voting & bidding

Surveys and validation workflows

PRD, one-pager, and requirement generation with full context

Deep integrations with Jira, Notion, Linear

Collect

Centralise

Analyse

Prioritise

Validate

Act

AI in Action

Intelligent agents that learn your product taxonomy, detect patterns across feedback, and surface actionable insights

Deduplication Agent

Groups similar feedback from tickets, calls, surveys, and requests — eliminating noise and revealing the real size and impact of each problem

Deduplication Agent

Groups similar feedback from tickets, calls, surveys, and requests — eliminating noise and revealing the real size and impact of each problem

Classification Copilot

Learns how your teams think and auto-labels feedback by product area, issue type, customer segment, and region. Humans stay in control — accept, edit, or override in one click.

Support ticket with AI classification tags

Accept, edit, or override classification

Comprehension Copilot

Ask questions like "What's driving churn in mid-market accounts?" and get structured answers with linked sources and context.

Hotspot Builder

Layers themes, volumes, revenue signals, competitor mentions, and urgency to surface the riskiest gaps and biggest opportunities across products and segments.

Concentric circles showing hotspot analysis

Roadmap Intelligence

Turns insights into a clear, shareable roadmap mapped to quarters, initiatives, and impact metrics — with every item traceable back to real customer feedback.

Business Outcomes

Faster product decisions with less debate

Stronger alignment across Product, CS, Sales, and Leadership

Roadmaps backed by financial and customer impact

Clear visibility into why decisions were made

Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action

Act: Where Feedback Finally Turns Into Business OutcomesAct: Where Feedback Finally Turns Into Business Outcomes

The gap between insight and execution is where value is lost. Feedback gets analysed, reports get shared, decisions get discussed. And then… nothing happens. Learn how Pulse converts prioritised themes into PRDs, feature briefs, and roadmap items.The gap between insight and execution is where value is lost. Feedback gets analysed, reports get shared, decisions get discussed. And then… nothing happens. Learn how Pulse converts prioritised themes into PRDs, feature briefs, and roadmap items.

22 Apr 202622 Apr 2026

Align: The Hidden System Every Scaling Company NeedsAlign: The Hidden System Every Scaling Company Needs

Misalignment rarely announces itself. It shows up quietly as conflicting priorities and fragmented signals. Learn how Pulse scales alignment with shared intelligence.Misalignment rarely announces itself. It shows up quietly as conflicting priorities and fragmented signals. Learn how Pulse scales alignment with shared intelligence.

15 Apr 202615 Apr 2026