The AI Native Feedback Intelligence OS for Enterprises
Transforming scattered customer feedback into clarity, action, and measurable business outcomes. Pulse helps Product, CX and Business teams move faster — driving revenue, retention, and efficiency from every signal
Integration connection with Egnyte hangs during the connection process
GitHub integration showing only 1 out of 7 scopes connected with no user data
User interface fails to load after recent update
API response times exceed acceptable limits
Data sync errors occur when importing files
Mobile app crashes on startup after login
Integration connection with Egnyte hangs during the connection process
GitHub integration showing only 1 out of 7 scopes connected with no user data
User interface fails to load after recent update
API response times exceed acceptable limits
Data sync errors occur when importing files
Mobile app crashes on startup after login
Connecting businesses to their customers
Feedback isn't your only problem. Taking the right decision is.
Every enterprise collects feedback, but very few use it effectively
Scattered Feedback
Feedback lives across support tools, CRM, calls, app reviews, social channels, and internal systems
Scattered Feedback
Feedback lives across support tools, CRM, calls, app reviews, social channels, and internal systems
Limited Visibility
Leaders lack visibility into what actually impacts revenue, retention, or customer experience
Limited Visibility
Leaders lack visibility into what actually impacts revenue, retention, or customer experience
Noisy Decisions
Prioritisation is driven by intuition, loudest voices, or delayed reports
Noisy Decisions
Prioritisation is driven by intuition, loudest voices, or delayed reports
Excessive Cleanup
Teams spend more time cleaning data than acting on it
Excessive Cleanup
Teams spend more time cleaning data than acting on it
Delayed Action
Missed signals. Slow decisions. Reactive teams. Preventable churn Pulse is built to fix this.
Alert received
Issue identified after escalation happened
Delayed action
Delayed Action
Missed signals. Slow decisions. Reactive teams. Preventable churn Pulse is built to fix this.
Alert received
Issue identified after escalation happened
Delayed action
Scattered Feedback
Feedback lives across support tools, CRM, calls, app reviews, social channels, and internal systems
Scattered Feedback
Feedback lives across support tools, CRM, calls, app reviews, social channels, and internal systems
Limited Visibility
Leaders lack visibility into what actually impacts revenue, retention, or customer experience
Limited Visibility
Leaders lack visibility into what actually impacts revenue, retention, or customer experience
Noisy Decisions
Prioritisation is driven by intuition, loudest voices, or delayed reports
Noisy Decisions
Prioritisation is driven by intuition, loudest voices, or delayed reports
Excessive Cleanup
Teams spend more time cleaning data than acting on it
Excessive Cleanup
Teams spend more time cleaning data than acting on it
Delayed Action
Missed signals. Slow decisions. Reactive teams. Preventable churn Pulse is built to fix this.
Alert received
Issue identified after escalation happened
Delayed action
Delayed Action
Missed signals. Slow decisions. Reactive teams. Preventable churn Pulse is built to fix this.
Alert received
Issue identified after escalation happened
Delayed action
Purpose-Built Intelligence for Product-Led and Consumer-Led Enterprises
Whether you're shaping enterprise roadmaps or resolving customer issues at scale, Pulse transforms raw signals into prioritised action — aligned to revenue, retention, and growth
Product Intelligence - for B2B Technology Enterprises
Pulse helps Product and CS teams move from raw feedback to confident roadmaps.
For Business Customers (B2B Context)
Unify product requests, support issues, sales signals, and customer feedback
Identify themes, deduplicate noise, and surface root causes
Prioritise work by ARR at risk, churn probability, renewals, and NRR impact
Validate priorities with customers via surveys and shared roadmaps
Push structured outputs into Jira, Linear, Notion, and downstream tools
Faster product decisions, stronger alignment, and roadmaps backed by business impact
Product Intelligence - for B2B Technology Enterprises
Pulse helps Product and CS teams move from raw feedback to confident roadmaps.
Unify product requests, support issues, sales signals, and customer feedback
Identify themes, deduplicate noise, and surface root causes
Prioritise work by ARR at risk, churn probability, renewals, and NRR impact
Validate priorities with customers via surveys and shared roadmaps
Push structured outputs into Jira, Linear, Notion, and downstream tools
Faster product decisions, stronger alignment, and roadmaps backed by business impact
From Signals to Decisions - How PulseGen Works
Pulse follows a simple, structured five-step intelligence workflow—from ingesting signals across touchpoints to driving aligned action across teams
Capture feedback from every channel
Capture feedback from every customer touchpoint, structured and unstructured data, into a single intelligence layer
Analyse consolidated feedback
AI agents identify themes, deduplicate noise, and surface hidden patterns
Prioritise key actions first
Rank actions by revenue, churn risk, retention, LTV, or operational impact
Align all stakeholders
Share insights across teams and customers with traceability and shared context
Implement the right action
Trigger workflows, update roadmaps, and close the loop with customers
Product capabilities
Everything teams need to turn multi-channel feedback into prioritised decisions, aligned execution, and measurable business impact
Unified feedback ingestion
Collect customer feedback seamlessly from multiple channels into one system
Theme detection & deduplication
AI-powered theme detection and deduplication
Impact-driven prioritisation
Prioritising feedback by measurable value and business outcomes
Validation & roadmaps
Validate ideas, prioritise features, shape evolving roadmaps from continuous feedback intelligence
Automation & workflows
Route insights automatically, trigger alerts, and keep teams moving
End-to-end audit trails
Traceability from customer feedback to decision and action
Product capabilities
Everything teams need to turn multi-channel feedback into prioritised decisions, aligned execution, and measurable business impact
Unified feedback ingestion
Collect customer feedback seamlessly from multiple channels into one system
Theme detection & deduplication
AI-powered theme detection and deduplication
Impact-driven prioritisation
Prioritising feedback by measurable value and business outcomes
Validation & roadmaps
Validate ideas, prioritise features, shape evolving roadmaps from continuous feedback intelligence
Automation & workflows
Route insights automatically, trigger alerts, and keep teams moving
End-to-end audit trails
Traceability from customer feedback to decision and action
Works seamlessly with your existing tools
Pulse integrates with the platforms your teams already rely on—so insights flow naturally into everyday workflows without disruption
Extract AI-powered insights from customer support tickets and interactions
Gain strategic insights from sales and support call recordings
Detect trending discussions and team sentiment from Slack conversations
Get insights into engineering workflows and bottlenecks
It's the same as hiring a team of 10
"insights to act" squad!
Based on feedback and data collected from a few of our customers, organisations using Pulse save an average of 55,000+ hours annually through AI-driven feedback intelligence, 85% efficiency gain in feedback processing and analysis, & 30–40% faster cycles for product decisions and CX issue resolution
roi
110%
Pulse delivered 110% over the last 1 year, helping clients unlock significant efficiency gains
revenue increase
$2.6M
Pulse's "Insights to act" workflow unlocked $2.6M in revenue gains by converting feedback into prioritised, aligned actions
hours saved
86,167
Organisations saved 86,167 hours, reducing manual work and achieving productivity at scale
payback
<6 months
Customers reached payback in under 6 months, making it a proven investment with rapid returns
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Pavan Tadikonda
Head of Product, Track3D
“Pulse has become the backbone of our product workflow. From raw feedback to published roadmaps, everything flows seamlessly. What once took weeks and endless spreadsheets now takes days, with data-backed confidence.”
Proven Outcomes Teams Can Trust
Teams on Pulse move faster, stay aligned, and make confident decisions backed by real customer insights, not opinions
Chaithanya Yambari
CPTO, Zluri
“We moved from drowning in scattered feedback to making confident, shared decisions. Pulse gave our PMs and CS leaders one truth to act on—fewer debates, faster fixes, and a roadmap that truly reflects customer signal.”
Pavan Tadikonda
Head of Product, Track3D
“Pulse has become the backbone of our product workflow. From raw feedback to published roadmaps, everything flows seamlessly. What once took weeks and endless spreadsheets now takes days, with data-backed confidence.”
Learn how leading teams turn feedback into actionLearn How Leading Teams Turn Feedback Into Action
How Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly CleanHow Data Duplication Undermines Product Teams - And How Pulse Makes Feedback Effortlessly Clean
When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.When identical requests appear in Zendesk, Slack, Salesforce, and other tools simultaneously, teams face distorted demand signals and wasted resources. A feature request appearing four times across different channels might represent just one unique customer need, yet be treated as four separate requests.
20 Nov 202520 Nov 2025
The Power of Unified Customer Feedback: Turn Signals Into Strategic ActionThe Power of Unified Customer Feedback: Turn Signals Into Strategic Action
Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.Customer feedback scattered across multiple platforms—Zendesk, Salesforce, call recordings, app stores, forums, and spreadsheets—becomes noise rather than insight. This fragmentation leads to missed opportunities and slower customer experience improvements. Learn how unified feedback enables organizations to move from reactive analysis to strategic action.
13 Oct 202513 Oct 2025
Pulse In The News
Spotlight Pulse’s impact, innovation, and momentum across the globe
SaaS-focused agentic AI platform Pulse raises $1.4 million from Endiya Partners, others
Read articleSaaS-focused agentic AI platform Pulse raises $1.4 million from Endiya Partners, others
Read articleSecurity & Compliance You Can Trust
Security & Compliance You Can Trust
See how Pulse works with your data
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